Terms of Use

Effective date: September 25, 2026

1. Agreement to these terms

These Terms of Use ("Terms") govern your use of klivra.health and the services offered through it (the "Services"), operated by Klivra LLC, a Wyoming limited liability company ("Klivra," "we," "us"). By accessing the site or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Services.

2. What Klivra is

Klivra is a direct-pay telehealth platform. Klivra does not practice medicine and does not employ the clinicians who treat you. Medical services are provided by independent, state-licensed healthcare providers affiliated with the professional medical groups of our clinical partner, OpenLoop Health. Those providers exercise independent clinical judgment in every evaluation and treatment decision. Prescription medications are filled and shipped by licensed U.S. pharmacies. Information on our website is for general education and is not medical advice. See our Medical Disclaimer.

3. Eligibility and where we provide care

To use the Services you must be at least 18 years old, reside in the United States, and be physically located in a state where the Services are available at the time of your visit.

State coverage. The Services are currently available in Mississippi, Louisiana, Alabama, Arkansas, Tennessee, Georgia, Texas, Florida, and South Carolina. Medication and program availability varies based on clinical appropriateness and applicable federal and state laws and regulations. Not all therapies are available in all states, and availability is subject to change.

We do not provide care to patients located outside these states or outside the United States. You agree to provide accurate, current, and complete information, including your legal name, date of birth, U.S. address, the state where you are physically located, and your health history. Your provider may verify your identity and your location at the time of your visit.

4. Telehealth consent

By using the Services, you consent to receive care via telehealth, which has benefits and limitations compared with in-person care. Before your care begins, you must review and accept the OpenLoop Health Telehealth Consent, which identifies the professional medical groups whose licensed providers deliver your care. Telehealth is not appropriate for every condition, and a provider may determine that you need in-person evaluation. You may contact our patient support team by phone, email, or text at any time to reach your care team or to confirm which provider is treating you.

5. How visits work

You begin by completing an online health questionnaire. A licensed provider reviews your information to determine whether treatment is medically appropriate. Telehealth rules vary by state: some states allow a provider to evaluate you asynchronously based on the information you submit, while others require a live video or phone consultation before a prescription can be issued. In Mississippi and Arkansas, your initial evaluation includes a live video visit. If a live consultation is required by state law, or if your provider needs more information, we will contact you to schedule a time.

6. Prescriptions

Whether any medication is prescribed is always at the sole discretion of a licensed provider, based on your diagnosis, medical history, and individual safety factors, not on the treatment or plan you selected. Selecting a plan or completing a consultation does not guarantee a prescription. No prescription medication is issued, sent to a pharmacy, or shipped unless a provider has evaluated you and determined that treatment is medically appropriate. If a treatment is prescribed, use it only as directed and report side effects to your provider promptly.

7. Compounded medications

Some treatments your provider may prescribe are compounded medications prepared by a licensed pharmacy for an individual patient. Compounded medications are not FDA-approved. The FDA does not review compounded drugs for safety, effectiveness, or quality. Compounded medications are not generic versions of, and are not the same as, any FDA-approved drug. Your provider will prescribe a compounded medication only when they determine it is medically appropriate for you, and price is not a factor in that decision.

8. Payments, subscriptions, and cancellation

The Services are cash-pay; we do not bill insurance. Prices are shown before you purchase. Treatment programs bill as recurring monthly subscriptions to your payment method on file until you cancel. One-time fees, such as the initial consultation fee, are charged as disclosed at checkout.

Your subscription covers access to a licensed provider for evaluation, patient support, and, only where medically appropriate, prescription fulfillment. Although you enroll before your clinical evaluation, prescription medication is never issued, dispensed, or shipped until a provider determines you are eligible for treatment.

If you are not eligible. If a provider determines that treatment is not medically appropriate for you, no prescription is issued, no medication is dispensed or shipped, your subscription is canceled, and you will receive a full refund of the amounts you paid for that enrollment.

Cancellation. You may cancel at any time by contacting us. Cancellation takes effect at the end of the current billing period, and you will not be billed again. Except as described above or where required by law, fees for a billing period in which you received care or medication are non-refundable.

9. Medical records

Your medical records are created and maintained by your treating providers and their medical groups. Records for adult patients are retained for at least 10 years from the date of your last visit, consistent with state and federal requirements. Requests for copies of your records are handled as described in our Privacy Policy.

10. Acceptable use

You agree not to misuse the Services, including by providing false health or identity information, using another person's account, reselling or sharing prescribed medication, attempting to receive care while located in a state or country where the Services are not offered, or interfering with the operation or security of the site.

11. Intellectual property

The Klivra name, wordmark, website content, and design are owned by Klivra and protected by law. You may not copy, modify, or use them without our written permission, except for your own personal, non-commercial viewing of the site.

12. Disclaimers

The website and Services are provided "as is" and "as available." To the fullest extent permitted by law, Klivra disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Individual results of any treatment vary, and no specific outcome is guaranteed. We do not warrant that the site will be uninterrupted, error-free, or secure.

13. Limitation of liability

To the fullest extent permitted by law, Klivra will not be liable for indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the website or Services. Nothing in these Terms limits liability that cannot be limited under applicable law, and nothing in these Terms limits the professional responsibility of the licensed providers who deliver your care.

14. Governing law

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles, except where the law of your state of residence necessarily applies to health care services delivered to you there.

15. Changes to these terms

We may update these Terms from time to time. The effective date above reflects the latest version. Continued use of the Services after changes are posted means you accept the updated Terms.

16. Contact us

Klivra LLC · 30 N Gould St, Ste N, Sheridan, WY 82801
Email info@klivra.health or call 855-548-7553.